Support
Support for Ingestics workflows
Choose the route that matches your task. Product instructions, workflow examples, account access, and contact each have a distinct destination.
Documentation
Find setup and product reference.
Use task documentation for source configuration and workflow controls.
Guides
Work through common workflows.
Use guides for practical API and RSS publishing paths.
Contact
Send a support request.
Use the contact route when documentation does not resolve the issue.
Before contacting support
Bring the workflow details that matter.
Include the source type, destination, expected result, observed result, and relevant error message. Do not send credentials or private keys through public forms.
API workflow
Identify the provider, endpoint, authentication method, mapping, and request result.
RSS workflow
Identify the feed URL, discovery or extraction setting, and expected item behaviour.
Publishing workflow
Identify post type, review state, schedule, and the specific run affected.
Account access
Use the Customer Portal for licence and account access rather than including account details in a public request.
Need account access?